Refund Policy for Dine Cart Food Delivery Service
At Dine Cart, we strive to provide the best food delivery experience. However, we understand that sometimes things don’t go as planned. Whether you're a customer, restaurant partner, or delivery partner, we aim to ensure your satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued and the steps involved in the process.
1. Customer Refund Policy
We want you to enjoy every meal you order through Dine Cart. If for any reason you are dissatisfied with your order or if there are issues with delivery, please refer to the following guidelines for refunds.
Eligible Refund Situations
Refunds may be granted under the following circumstances:
Incorrect or Missing Items: If the order received is not what was placed or contains missing items.
Late Delivery: If the delivery is significantly delayed beyond the estimated delivery time and this affects the quality of the food.
Food Quality Issues: If the food is damaged, spoiled, or not up to the expected quality standards.
Payment Errors: If there is an issue with the payment process, such as double charges or incorrect billing.
Restaurant Cancellations: If the restaurant cancels the order due to unavailability of items, or any other reason.
Non-Refundable Situations
Refunds will generally not be issued in the following circumstances:
Change of Mind: If you simply change your mind about an order after it has been confirmed or delivered.
Delivery Issues Beyond Control: Weather conditions, road closures, or other unforeseen circumstances affecting delivery times may not be eligible for a refund.
Incorrect Address: If the customer provides an incorrect delivery address, causing delivery failure.
Partial Deliveries: If a customer accepts part of the delivery, refunds for the remaining items are typically not issued unless agreed upon.
How to Request a Refund
To request a refund:
Contact Dine Cart customer support via the app or email within 15 Minutes of receiving the order.
Provide details such as order number, the reason for the refund request, and any supporting evidence (e.g., photos of damaged food or missing items).
Our support team will review your request and inform you about the eligibility of the refund.
Refunds will be processed back to the original payment method. Please allow up to One business days for the refund to appear in your account.
2. Restaurant Partner Refund Policy
As a restaurant partner, we strive to provide support to you in case of any refund issues related to your orders. We expect the following standards in your service:
Order Cancellations: If a customer cancels an order after it has been prepared, the restaurant will not be liable for a refund unless the order was incorrectly fulfilled (e.g., wrong food, missing items).
Quality of Food: If customers request a refund due to food quality issues (such as spoiled or inedible food), the restaurant should review the complaint and work with the customer to resolve the issue, which could include offering a replacement or refund.
Refund Disputes: If a customer requests a refund for a reason related to delivery or payment processing that the restaurant believes is not valid, restaurant partners should contact Dine Cart support for resolution.
Dine Cart will mediate any disputes between customers and restaurant partners and handle the refund process accordingly.
3. Delivery Partner Refund Policy
Dine Cart values its delivery partners and ensures fair compensation for services rendered. However, in cases of payment issues or refunds related to deliveries, we maintain the following policy:
Payment Errors: If a delivery partner is incorrectly compensated (e.g., payment errors), they may request a refund or correction of payment via the app.
Order Cancellations: If a customer cancels the order during delivery, the delivery partner will still receive compensation for any work already completed (i.e., travel time, pickup).
Refund Requests: Delivery partners should report any issues with payments or refunds directly through the app or customer support to resolve disputes promptly.
4. How Refunds Are Processed
Refunds are processed in the following manner:
approved refunds will be credited to original payment method within 1-2 days
Customers: Refunds will be issued to the original payment method (e.g., credit/debit card, digital wallet). Please allow one business days for processing.
Restaurant Partners: Refunds for payment discrepancies or issues will be communicated through the partner app and processed within one business days.
Delivery Partners: Any refund or payment issues will be addressed through the delivery partner app. Refunds are processed within one business days.
5. Modifications to the Refund Policy
Dine Cart reserves the right to modify this Refund Policy at any time. Any updates will be communicated through the app and posted on this page with the revised effective date. We encourage all users to review this policy regularly.
6. Contact Us
If you have any questions or concerns about our Refund Policy, or if you need assistance with a refund request, please contact our customer support team at:
Customer Support:
Email: dinecartapp@gmail.com
Address: Kondapur Hyderabad
