Privacy Policy for Dine Cart Food Delivery Service
At Dine Cart, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery service, whether as a customer, restaurant partner, or delivery partner.
By using our apps and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal data from users of the customer app, restaurant partner app, and delivery partner app. This information may vary depending on the app and the nature of the service you use.
Customer App:
Account Information: Name, email address, phone number, delivery address, payment information (credit/debit card details), and order history.
Device and Usage Information: Device type, operating system, IP address, browser type, and usage patterns (e.g., interaction with the app, browsing preferences).
Location Data: To provide delivery services, we collect your real-time location or the address you enter for delivery purposes.
Restaurant Partner App:
Business Information: Restaurant name, address, contact details, and menu.
Account Information: Login credentials (username and password), order data, and performance metrics.
Payment and Transaction Information: Financial details related to payments for services rendered.
Delivery Partner App:
Account Information: Name, contact details, and payment information.
Location Data: Real-time GPS data for delivery route optimization and delivery status tracking.
Device and Usage Information: Device type, operating system, IP address, and usage patterns.
2. How We Use Your Information
We use the information collected for various purposes, including but not limited to:
For Customers:
To process orders and payments.
To provide personalized recommendations and improve the service experience.
To communicate order updates, promotions, and support requests.
To ensure the correct and timely delivery of food items.
For Restaurant Partners:
To manage restaurant details, menu, and orders.
To facilitate payment and ensure timely settlements.
To analyze restaurant performance metrics and provide support.
For Delivery Partners:
To assign delivery tasks, track location, and optimize routes.
To process payments for services rendered.
To provide timely updates on delivery status and ensure accurate performance tracking.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
With Service Providers: We may share your information with trusted third-party service providers who assist with payments, order fulfillment, location services, and technical support.
With Partners: We may share your information with restaurant partners and delivery partners to fulfill orders and provide timely service.
Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or legal process.
4. Security of Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Data Rights
Access and Update: You have the right to access and update your personal information by logging into your account and editing your profile or by contacting customer support.
Deletion: You can request to delete your account or certain data by reaching out to us, subject to legal obligations and retention policies.
Opt-Out: You can opt-out of marketing communications by following the instructions provided in emails or notifications.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to collect data about your usage of our apps. This helps us improve the functionality of our services, personalize content, and analyze trends.
You can manage your cookie preferences through your device settings or browser settings.
7. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age. If we become aware that we have collected information from a child under 16, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with a new "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Dine Cart Customer Support
Email: dinecartapp@gmail.com
Address: kondapur, Hyderabad
